UMD Early Contact Identification (HEAL Line)

HEAL Line HOURS

  • Mon-Fri
  • 8:00am - 6:00pm
  • Sat-Sun
  • 12:00pm - 6:00pm
  • Outside of HEAL Line Hours:
  • After-Hours Nurseline
    (877) 924-7758

CONTACT

Call the HEAL LINE

What is the HEAL line?

The HEAL Line was created as a way to communicate with students or employees who: 

  • Need to report a positive for COVID-19 test
  • Have screened positive on the Return to UMD Daily Self-Monitoring requirement
  • Have potential symptoms of COVID-19
  • Have been exposed to someone with COVID-19.  

The HEAL Line is staffed by University Health Center employees.

How does it work?

For any of the above scenarios, leave a message on the HEAL line by calling (301) 405-HEAL.  Messages will be returned between the hours of 8am-6am (Monday-Friday) and 12pm-6pm (Saturday & Sunday).  While we will attempt to return your message with a phone call, sometimes it is necessary for us to communicate with you by sending a secure message through our patient portal, especially if your voicemail box is full.

If you are having symptoms and need to speak to a nurse, you will be contacted by one of our team members between 8am and 6pm (Monday-Friday) or between 12pm and 6pm (Saturday & Sunday).  Outside of the HEAL line's designated hours, you can contact the After Hours Nurse Line at (877) 924-7758. 

Please call 911 if you are experiencing a medical emergency.

FAQs

I am experiencing potential COVID-19 symptoms, and have left a message on the HEAL line. What should I do in the meantime?

Please stay put!  It is important to self-isolate whenever you are experiencing potential COVID-19 symptoms to reduce the spread of the disease.  Our team members will advise you as to your next steps.

I have been in close contact with somebody who has COVID-19, and have left a message on the HEAL line. What should I do in the meantime?

You will need to self-quarantine for 10 days, monitor for COVID-19 symptoms, and check your temperature twice daily.  Our team members will advise you as to your next steps.

What does it mean to have been in close contact with somebody who has COVID-19?

  • According to the CDC:  “A close contact is defined as any individual who was within 6 feet of an infected person for at least 15 cumulative minutes over a 24 hour period, starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to positive specimen collection) until the time the patient is isolated.”

  • If your encounter with a confirmed COVID-19 case does not meet this criteria, you are not considered a close contact, and therefore do not need to take any special precautions.  We recommend that you continue to practice social distancing measures, wear a mask when you are outside of your home, wash your hands frequently, and adhere to campus testing requirements.

Do I need to get a COVID-19 test following close contact with a confirmed case?

  • If you have had close contact with a confirmed COVID-19 case it is recommended that you get tested, although it is not required.  You should wait at least 3 days from your exposure before getting tested.  

  • Please call the HEAL line for further guidance if you develop potential symptoms following your exposure, or if you would like to get tested on-campus before the end of your 10-day quarantine period.  Anybody with a known exposure or experiencing potential symptoms should avoid on-campus testing events to reduce the risk of exposing others to the virus.

  • If you would like to get tested on-campus following the completion of your 10-day quarantine period, and you are currently asymptomatic, you can click here to Schedule a Testing Appointment.

I have had close contact with a confirmed COVID-19 case. Where should I quarantine?

  • All students living on-campus will need to quarantine at their permanent home, or in designated on-campus quarantine housing.  It is essential that you contact the HEAL line for assistance in this matter.  You cannot quarantine in the dorms.
  • Students living in Courtyards or South Campus Commons might be able to quarantine in place, depending on individual circumstances, and if all occupants are in agreement.  Requests to quarantine in place will need to be placed through the HEAL line, therefore it is essential that you call the HEAL line for assistance.  You may also quarantine at your permanent home, or in designated on-campus quarantine housing.
  • Students living off-campus may quarantine at their permanent home or in their off-campus residence.  It is advisable that you have your own bedroom and bathroom if possible.  On-campus quarantine housing may also be available for these students depending on individual circumstances.  Please call the HEAL line for assistance.

 

I have tested negative for COVID-19 following close contact with a confirmed case. Can I stop quarantining?

No, you still need to complete the full 10-day quarantine even if you test negative for COVID-19 as the virus can incubate in your body anywhere from 2-14 days following your exposure.

I was tested at one of UMD’s COVID-19 Testing Events. How do I access my test results?

The University Health Center receives results from the laboratory typically within 3 days after the test. If your test is negative, the University Health Center will send you an email with the subject “You Have New Lab Results in the University Health Center Portal”.  It will inform you that your test is negative and that you can also access the results in the University Health Center’s portal.  Instructions are provided in the email message.  They are also provided below for your information:

To see your results at myuhc.umd.edu:

1. Go to the UHC’s portal at myuhc.umd.edu

2. Enter your University Directory ID and Password. 

3. Complete multi-factor authentication with Duo. 

4. On the left-hand side, Click on Medical Records.

5. At the top of the page, Click on Labs (just under your name). 

6. You will see your lab result listed at the top.

If you test positive for COVID-19, the University Health Center will call you at the phone number provided when you made your testing appointment., and advise you about isolating to prevent the spread of the virus.

If you need assistance in accessing your MyUHC account, and it has been more than 5 days since the date of your test, email the University Health Center at health@umd.edu.  If you do not have access to email, you may contact the HEAL Line for assistance.

What do my COVID-19 test results mean?

PLEASE NOTE:  A negative test result only means you likely do not have COVID-19 at the time of testing.  It does not mean you can’t catch the virus in the future.

RESULT MEANING
Not Detected No virus was detected. This is a Negative result.
Detected The virus was detected.  This is a Positive result.
Indeterminate There was not a sufficient sample to render a result.
Cancelled There was a problem with the test kit (for an example, the lid of the vial was not screwed on properly) preventing the ability to test the sample.

I have tested positive for COVID-19 at an off-campus testing site. What should I do next?

You should start self-isolating from other people immediately, and call the HEAL line as soon as possible.

I have tested positive for COVID-19. How long do I need to isolate?

  • If you have tested positive for COVID-19 and are asymptomatic, you will need to isolate for 10 days from the date your positive test was completed.  If your test was done on January 1st + 10 days = end date will be January 11th.
  • If you have tested positive for COVID-19 and are experiencing symptoms, you will need to isolate for 10 days from symptom onset.  If you had a fever on January 1st, but didn’t test positive until January 2nd, we would still use the 1st as your start date.  For example January 1st + 10 days = end date will be January 11th.
  • It is essential to consult with the HEAL line regarding isolation timelines as recommendations may vary based on individual circumstances and severity of symptoms.

I have tested positive for COVID-19. Where should I isolate?

  • All students living on-campus will need to isolate at their permanent home, or in designated on-campus isolation housing.  It is essential that you contact the HEAL line for assistance in this matter.  You cannot isolate in the dorms.
  • Students living in Courtyards or South Campus Commons will need to isolate at their permanent home, or in designated on-campus isolation housing.  It is essential that you contact the HEAL line for assistance in this matter.  You cannot isolate in Courtyards or South Campus Commons.
  • Students living off-campus may isolate at their permanent home or in their off-campus residence.  It is ideal that you have your own bedroom and bathroom if possible.  On-campus isolation housing is available for these students depending on individual circumstances.  Please call the HEAL line for assistance.
     

 

I have tested positive for COVID-19. How will my close contacts be notified to quarantine?

  • UMD has a designated Early Contact Identification (ECI) Team that will notify close contacts of the need to quarantine.  The HEAL line will determine which of your contacts meet quarantine criteria, and will provide their information to the ECI Team.  
  • If you feel comfortable doing so, you can notify your close contacts of your positive test result, and let them know that the ECI Team will be calling them.  If you prefer to remain anonymous the ECI Team will notify your close contacts of their exposure without revealing any of your personal information.

I was told that my Rapid Antigen COVID-19 test was positive, however my PCR COVID-19 test result is negative. What should I do?

Call the HEAL line for further guidance.

I have tested positive for COVID-19 within the past 3 months. Do I need a negative COVID-19 test result to return to campus?

  • In accordance with CDC guidelines, individuals who have tested positive for COVID-19 within the past 3 months and recovered do not need to get tested again for 90 days from the positive test date as long as they do not develop new or unusual symptoms.  The reason for this is these individuals may continue to test positive even though they are no longer considered to be contagious.
  • If you have tested positive at an on-campus testing location, your name will automatically be added to UMD’s COVID-19 testing exemption list.  The exemption will be in effect for 90 days from your positive test date.
  • If you have tested positive at an off-campus testing location you will need to complete the following steps so you can be added to UMD’s COVID-19 testing exemption list:

Please follow these steps to upload a copy of your positive test result, or documentation from your medical provider/the health department clearing you to return to campus. Your documentation must include the date that you tested positive. 

1. Visit www.myuhc.umd.edu

2. Log on using your Directory ID and password, then enter your UID

3. On the left side of the page, click "MESSAGES"

4. Select "NEW MESSAGE"

5. Select "UPLOAD YOUR COVID-19 CLEARANCE LETTER", then click continue

6. Compose your message, then click "ADD ATTACHMENT"

7. Add your documentation as an attachment, then send the message

That's it! Your documentation will be added to your medical record. If there are any additional questions or concerns, you will receive a secure email message.  

I have tested positive for COVID-19 within the past 3 months, and have since been exposed to somebody with a confirmed COVID-19 infection. Do I need to quarantine?

Asymptomatic individuals who have a COVID-19 exposure within 90 days of their positive test date do not need to quarantine as the likelihood of reinfection during this time frame is low.  If you do develop symptoms we ask that you self-isolate and contact the HEAL line for further guidance.  

I have tested positive for COVID-19 antibodies. Can I be exempt from campus testing requirements?

No, a positive COVID-19 antibody test will NOT exempt you from COVID-19 campus testing requirements.  Little is known regarding how much protection COVID-19 antibodies may provide from the virus, or how long this protection may last.  A positive result does not confirm whether or not you are able to spread the COVID-19 virus.  Additionally, a positive result may also indicate that you have antibodies from an infection within the same family of viruses (called coronaviruses), such as the one that causes the common cold, and not necessarily COVID-19.  

 

I have recently traveled out-of-state (outside of MD/DC/VA/PA) or internationally. Am I cleared to return to campus?

In accordance with state and CDC guidelines, we recommend the following:

Option 1: Get tested 3-5 days after returning, with continued monitoring for symptoms for up to 7 days upon return.  The testing should be done off-campus or at the UHC.  Call the HEAL line if you wish to schedule testing at the UHC.

Option 2: Quarantine for 10 days.  Testing is not required after you have completed your quarantine, however if you would like to get tested at that time, you can do so at an on-campus testing event, or at an off-campus location.

For general information regarding the campus’ response to the COVID-19 pandemic please refer to the KeepTerpsSafe Portal.